Consulting and mentoring for technology companies in customer engagement across all aspects of the customer lifecycle, including technical pre-sales, professional services, technical support, customer community, and more. Bringing professional experience of over 20 years in technology and customer interaction.
Specializing in adoption and expansion of technology products in organizations, leading to continually increasing customer lifetime value for product companies, and continually increasing return on investments for business technology consumers.
More stakeholders using more product is the goal. This will drive expanded sales and ROI. The deeper the product penetrates, the more value realization occurs for business technology consumers, and the more value they return to the product company.
I bring developed processes leading customers (internal and external) to greater product value into all consulting engagements. Services offered to drive technology product adoption and expansion include:
– Designing services offerings
– Developing adoption programs
– Leading services organizations
– Consulting and training
– Customer development and lean startup strategy and execution
– Sales enablement through message and collateral creation
– Product and services strategy
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