Please see my guest post on the Totango blog:
http://blog.totango.com/2014/11/the-bastardization-of-customer-success/
Totango is one of the leading Customer Success products. For those of you unaware, there is an entire technology domain dedicated to building tools to help with the effort of Customer Success. It is a fast growing space, and I had the pleasure of meeting some folks from their team while they were on their tour-stop in Denver.
