The first step to solving a problem is deciding that the problem will be solved.
This week, I have been struggling with a particular customer problem. And every time I thought about it, the thought was something along the lines of “wow, this is a tough one”. I would still think about what I needed to do, but I was not expecting to solve it. I was approaching the problem as if it were not solvable.
Today, as I was thinking about it, I decided that this problem will be solved. This has caused me to change my frame of reference when looking at it. Now when I think about what my team and I will do, I consider how that will lead to solving the problem. Though I don’t know what the end solution will look like, I’m seeing my actions as leading toward the solution. And since I have decided that it will be solved, I expect that it will.
Simply making the decision makes a difference.